起動時にクラッシュで不正終了といわれてしまいます。 下記の表示が出ます。どうしたよいでしょうか?
--- AdapterDeviceID: 0x3e92 AdapterDriverVersion: 24.20.100.6346 AdapterSubsysID: 3e921849 AdapterVendorID: 0x8086 Add-ons: confirm-address%40kenmaz.net:1.3.8,wetransfer%40extensions.thunderbird.net:2.1.0,default-theme%40mozilla.org:1.0,google%40search.mozilla.org:1.0,yahoo-jp%40search.mozilla.org:1.0,bing%40search.mozilla.org:1.0,amazon%40search.mozilla.org:1.1,rakuten%40search.mozilla.org:1.2,yahoo-jp-auctions%40search.mozilla.org:1.2,oshiete-goo%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,twitter%40search.mozilla.org:1.0 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 134479872 BreakpadReserveSize: 83886080 BuildID: 20210528153351 CPUMicrocodeVersion: 0xde CrashTime: 1623109184 FramePoisonBase: 0000004041080832 FramePoisonSize: 65536 InstallTime: 1622704839 LauncherProcessState: 0 MemoryErrorCorrection: None ModuleSignatureInfo: {"IntelVPGSigning2018":["igc32.dll","igd10iumd32.dll"],"Microsoft Corporation":["D3DCOMPILER_47.dll","msvcp140.dll","VCRUNTIME140.dll"],"Microsoft Windows":["CoreMessaging.dll","CoreUIComponents.dll","textinputframework.dll","mscms.dll","wscapi.dll","webauthn.dll","ColorAdapterClient.dll","usp10.dll","Windows.Globalization.dll","netprofm.dll","avrt.dll","BCP47mrm.dll","DWrite.dll","d2d1.dll","Bcp47Langs.dll","WinTypes.dll","xmllite.dll","DXCore.dll","devobj.dll","d3d11.dll","dcomp.dll","npmproxy.dll","dwmapi.dll","dxgi.dll","amsi.dll","fastprox.dll","wbemsvc.dll","winsta.dll","winnsi.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","wbemcomn.dll","wbemprox.dll","winmm.dll","uxtheme.dll","profapi.dll","ncrypt.dll","CRYPTBASE.DLL","wldp.dll","winrnr.dll","ntasn1.dll","windows.storage.dll","dnsapi.dll","nlaapi.dll","wshbth.dll","pnrpnsp.dll","NapiNSP.dll","kernel.appcore.dll","msasn1.dll","ntmarta.dll","dbgcore.dll","iertutil.dll","dbghelp.dll","urlmon.dll","mswsock.dll","wtsapi32.dll","wsock32.dll","userenv.dll","version.dll","IPHLPAPI.DLL","shell32.dll","imm32.dll","nsi.dll","KERNELBASE.dll","setupapi.dll","kernel32.dll","gdi32full.dll","SHCore.dll","bcryptPrimitives.dll","cfgmgr32.dll","combase.dll","sechost.dll","msvcp_win.dll","user32.dll","rpcrt4.dll","ole32.dll","psapi.dll","crypt32.dll","oleaut32.dll","clbcatq.dll","advapi32.dll","msctf.dll","bcrypt.dll","ucrtbase.dll","win32u.dll","wintrust.dll","ws2_32.dll","shlwapi.dll","gdi32.dll","msvcrt.dll","ntdll.dll"],"Mozilla Corporation":["thunderbird.exe","nssckbi.dll","freebl3.dll","softokn3.dll","nss3.dll","lgpllibs.dll","mozglue.dll","prldap60.dll","ldap60.dll"],"Trend Micro, Inc.":["tmmon.dll","TmUmEvt.dll","TmAMSIProvider.dll"]} Notes: FP(D00-L1000-W00001000-T000) D2D1.1? DWrite? DWrite+ D2D1.1+ WR? WR- OMTP? OMTP+4 ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 217 StartupCrash: 1 StartupTime: 1623109181 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86","buildId":"20210528153351","version":"78.11.0","vendor":null,"displayVersion":"78.11.0","platformVersion":"78.11.0","xpcomAbi":"x86-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":7828,"virtualMaxMB":4096,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"ja-JP","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":19043,"windowsUBR":985},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Direct2D 1.1","Headless":false,"adapters":[{"description":"Intel(R) UHD Graphics 630","vendorID":"0x8086","deviceID":"0x3e92","subsysID":"3e921849","RAM":0,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVendor":null,"driverVersion":"24.20.100.6346","driverDate":"9-14-2018","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","hwCompositing":{"status":"available"},"gpuProcess":{"status":"unavailable:FEATURE_FAILURE_NO_E10S"},"wrQualified":{"status":"denied"},"webrender":{"status":"unavailable-no-gpu-process"},"wrCompositor":{"status":"unavailable:FEATURE_FAILURE_BUG_1602511"},"advancedLayers":{"status":"available"},"d3d11":{"status":"available","version":45312,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"sec":{"antivirus":["Trend Micro Apex Oneウイルス対策"],"antispyware":null,"firewall":["Trend Micro Personal Firewall","Windows ファイアウォール"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sMultiProcesses":8,"telemetryEnabled":false,"locale":"ja","intl":{},"update":{"channel":"release","enabled":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.search.region":"JP","fission.autostart":false},"sandbox":{"effectiveContentProcessLevel":1},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} ThreadIdNameMapping: 13716:"Gecko_IOThread",5588:"Link Monitor #1",10336:"Socket Thread",1988:"Permission",5492:"Timer",13696:"BackgroundThreadPool #1",12888:"JS Watchdog",5060:"JS Helper",4052:"JS Helper",13576:"JS Helper",14212:"JS Helper",8364:"JS Helper",12776:"JS Helper",13792:"BGReadURLs",7844:"Cache2 I/O",5216:"Cookie",9368:"StreamTrans #1",4840:"StreamTrans #2",12624:"Worker Launcher",3376:"WindowsVsyncThread",9188:"Compositor",11280:"ImgDecoder #1",2484:"ImageIO",12992:"IPDL Background", Throttleable: 1 URL: UptimeTS: 29.66957 User32BeforeBlocklist: 1 Version: 78.11.0 useragent_locale: ja
上記の他にプログラム不正終了時の状態についての技術情報がこのレポートに含まれます。
起動時にクラッシュで不正終了といわれてしまいます。 下記の表示が出ます。どうしたよいでしょうか?
--- AdapterDeviceID: 0x3e92 AdapterDriverVersion: 24.20.100.6346 AdapterSubsysID: 3e921849 AdapterVendorID: 0x8086 Add-ons: confirm-address%40kenmaz.net:1.3.8,wetransfer%40extensions.thunderbird.net:2.1.0,default-theme%40mozilla.org:1.0,google%40search.mozilla.org:1.0,yahoo-jp%40search.mozilla.org:1.0,bing%40search.mozilla.org:1.0,amazon%40search.mozilla.org:1.1,rakuten%40search.mozilla.org:1.2,yahoo-jp-auctions%40search.mozilla.org:1.2,oshiete-goo%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,twitter%40search.mozilla.org:1.0 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 134479872 BreakpadReserveSize: 83886080 BuildID: 20210528153351 CPUMicrocodeVersion: 0xde CrashTime: 1623109184 FramePoisonBase: 0000004041080832 FramePoisonSize: 65536 InstallTime: 1622704839 LauncherProcessState: 0 MemoryErrorCorrection: None ModuleSignatureInfo: {"IntelVPGSigning2018":["igc32.dll","igd10iumd32.dll"],"Microsoft Corporation":["D3DCOMPILER_47.dll","msvcp140.dll","VCRUNTIME140.dll"],"Microsoft Windows":["CoreMessaging.dll","CoreUIComponents.dll","textinputframework.dll","mscms.dll","wscapi.dll","webauthn.dll","ColorAdapterClient.dll","usp10.dll","Windows.Globalization.dll","netprofm.dll","avrt.dll","BCP47mrm.dll","DWrite.dll","d2d1.dll","Bcp47Langs.dll","WinTypes.dll","xmllite.dll","DXCore.dll","devobj.dll","d3d11.dll","dcomp.dll","npmproxy.dll","dwmapi.dll","dxgi.dll","amsi.dll","fastprox.dll","wbemsvc.dll","winsta.dll","winnsi.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","wbemcomn.dll","wbemprox.dll","winmm.dll","uxtheme.dll","profapi.dll","ncrypt.dll","CRYPTBASE.DLL","wldp.dll","winrnr.dll","ntasn1.dll","windows.storage.dll","dnsapi.dll","nlaapi.dll","wshbth.dll","pnrpnsp.dll","NapiNSP.dll","kernel.appcore.dll","msasn1.dll","ntmarta.dll","dbgcore.dll","iertutil.dll","dbghelp.dll","urlmon.dll","mswsock.dll","wtsapi32.dll","wsock32.dll","userenv.dll","version.dll","IPHLPAPI.DLL","shell32.dll","imm32.dll","nsi.dll","KERNELBASE.dll","setupapi.dll","kernel32.dll","gdi32full.dll","SHCore.dll","bcryptPrimitives.dll","cfgmgr32.dll","combase.dll","sechost.dll","msvcp_win.dll","user32.dll","rpcrt4.dll","ole32.dll","psapi.dll","crypt32.dll","oleaut32.dll","clbcatq.dll","advapi32.dll","msctf.dll","bcrypt.dll","ucrtbase.dll","win32u.dll","wintrust.dll","ws2_32.dll","shlwapi.dll","gdi32.dll","msvcrt.dll","ntdll.dll"],"Mozilla Corporation":["thunderbird.exe","nssckbi.dll","freebl3.dll","softokn3.dll","nss3.dll","lgpllibs.dll","mozglue.dll","prldap60.dll","ldap60.dll"],"Trend Micro, Inc.":["tmmon.dll","TmUmEvt.dll","TmAMSIProvider.dll"]} Notes: FP(D00-L1000-W00001000-T000) D2D1.1? DWrite? DWrite+ D2D1.1+ WR? WR- OMTP? OMTP+4 ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 217 StartupCrash: 1 StartupTime: 1623109181 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86","buildId":"20210528153351","version":"78.11.0","vendor":null,"displayVersion":"78.11.0","platformVersion":"78.11.0","xpcomAbi":"x86-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":7828,"virtualMaxMB":4096,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"ja-JP","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":19043,"windowsUBR":985},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Direct2D 1.1","Headless":false,"adapters":[{"description":"Intel(R) UHD Graphics 630","vendorID":"0x8086","deviceID":"0x3e92","subsysID":"3e921849","RAM":0,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVendor":null,"driverVersion":"24.20.100.6346","driverDate":"9-14-2018","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","hwCompositing":{"status":"available"},"gpuProcess":{"status":"unavailable:FEATURE_FAILURE_NO_E10S"},"wrQualified":{"status":"denied"},"webrender":{"status":"unavailable-no-gpu-process"},"wrCompositor":{"status":"unavailable:FEATURE_FAILURE_BUG_1602511"},"advancedLayers":{"status":"available"},"d3d11":{"status":"available","version":45312,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"sec":{"antivirus":["Trend Micro Apex Oneウイルス対策"],"antispyware":null,"firewall":["Trend Micro Personal Firewall","Windows ファイアウォール"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sMultiProcesses":8,"telemetryEnabled":false,"locale":"ja","intl":{},"update":{"channel":"release","enabled":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.search.region":"JP","fission.autostart":false},"sandbox":{"effectiveContentProcessLevel":1},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} ThreadIdNameMapping: 13716:"Gecko_IOThread",5588:"Link Monitor #1",10336:"Socket Thread",1988:"Permission",5492:"Timer",13696:"BackgroundThreadPool #1",12888:"JS Watchdog",5060:"JS Helper",4052:"JS Helper",13576:"JS Helper",14212:"JS Helper",8364:"JS Helper",12776:"JS Helper",13792:"BGReadURLs",7844:"Cache2 I/O",5216:"Cookie",9368:"StreamTrans #1",4840:"StreamTrans #2",12624:"Worker Launcher",3376:"WindowsVsyncThread",9188:"Compositor",11280:"ImgDecoder #1",2484:"ImageIO",12992:"IPDL Background", Throttleable: 1 URL: UptimeTS: 29.66957 User32BeforeBlocklist: 1 Version: 78.11.0 useragent_locale: ja
上記の他にプログラム不正終了時の状態についての技術情報がこのレポートに含まれます。
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